Return Policy

Our expertise is 90 years in the making, and it all started with a man’s love for the open ocean, his boat, and his dog…

Through our iconic silhouettes, we take great pride in offering our customers products made with attention to detail and unique craftsmanship, and have the utmost respect for all our partners, associates, and of course, you the customer.

Return Policy
If you are not 100% satisfied with your purchase, you may refund or exchange your unworn item(s) within 60 days of purchase, with the original receipt or gift receipt and original packaging. Refunds will be credited to the original method of payment. Please allow up to 10 business days for your refund to be processed.

Returns can be made either in-store or online. Returns in-store are always free. Returns by mail have a shipping fee of $4.95 + taxes that will be automatically deducted from your refund total. This fee is not refundable.

Return and Exchange Restrictions:
-In the interest of hygiene socks, shoelaces, and shoe care products may not be returned at any time.
-Items marked as final sale are not eligible for returns.
-Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and will be subject to the return policy of the originating retailer.
-Purchases made via Afterpay or Paypal are subject to their own return policies, which may include processing returns in-store only.

To return or exchange in store any items purchased online, please bring the items along with a copy of the order confirmation email within 60 days of purchase. Returns by mail are only accepted for orders placed online. Note that items can only be exchanged or returned in the country where they were originally purchased.

Warranty Policy
If your footwear is defective or faulty within 12 months of the date of purchase, we will make it right. If you would like to make a warranty claim on your footwear purchase, simply contact us here. Please complete all the details in the form and our Customer Service Expert Team will be happy to assist you.

Return an existing order

Order number

The 9-digit number on your receipt.Postal code (shipping address)

No returns or exchanges allowed on “Final Sale” items.Start a Return Request

How can I return my order?

Returns by mail have a shipping fee of $4.95 + taxes that will be automatically deducted from your refund total. This fee is not refundable.

To initiate your online return, simply put in your order number and zip code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the FedEx label via email with detailed instructions on how to proceed.

Please note that shipping fees are not refundable.

What do I do if I lost my shipping label?

How long will it take for me to receive my refund?

If you purchased with a debit or credit card, you will see your refund within 2-5 business days from the processing date if you purchased with a credit card. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement. A Paypal refund should be reflected within 2-5 business days from the processing date.

How can I exchange my order?

We currently cannot offer you an exchange through our online system.

Looking for more help?

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Sunday: Closed
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